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Students

Need to update your district password?

To update your district password, go to the Update Password page.

See below for detailed instructions and additional information.

Why do I need to reset my password?​

The resetting of passwords is standard industry practice and one way to ensure the integrity and security of not only student and staff personal information but also North Vancouver School District technology systems. Staff and students play an important role in keeping our organization safe from cybercrime.

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What are the password requirements and why are they important?

Using a strong password helps keep both your own sensitive personal information and valuable NVSD resources safe.​

The requirements are as follows:​​

  • Cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters;
  • Must be at least ten characters in length;
  • ​Must contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Numbers (0 through 9)
    • Symbols​ (Non-alphanumeric characters, for example, !, $, #, %)
  • Cannot re-use any of the last three passwords used.

If you see this error message:

Unable to update the password. The value provided for the new password does not meet the length, complexity, or history requirements of the domain.

The password you entered does not meet the password criteria required by NVSD. ​Please review the password criteria above and try again.​

 

Keep your passwords private and don't share them with anyone. We will never ask you for your password by phone or by email.

Remember, if you ever feel that your password may have been compromised, it's important to change it as soon as possible.

 

How should I change my password?

We recommend you update your password before arriving at school. If you wish to update your password at school, please use a school device. If you choose to use your personal device at school, you will either have to use your own data plan or connect to the Wi-Fi network 'NVSD GUEST' as a guest.

Note: If using a mobile device, see Section 4 ​below.

You can go to the Update Password page directly​ to update your password. Alternatively, from the school or district website, at the top right, click on the NVSD Portal link (you may need to click the 3 dots then Quicklinks at the bottom of the menu), then click Update Password

Enter your district email address, current (old) password and your new password (twice). Click Submit.

 

I am using a mobile device (iPad / iPhone / Android) and I cannot find the link to to change my password.

You can go to the Update Password page directly, or follow the steps below:

1. Go to https://www.sd44.ca​.​​​​​

2. Click the 3 dots at the top right, then select Quicklinks > Staff.

3. Under School District Password, click Update Password

How can I configure or update the recovery methods for my account (phone, email or security questions)?

To set up your security questions along with a recovery email and/or phone number, go to https://aka.ms/ssprsetup.​

Sign in using your district email address and password. A variety of prompts will appear asking for an authentication phone number, recovery email and security questions. Fill in as many options as possible to maximize your chance of success at account recovery in the future.​​​

For step-by-step instructions on how to fill in each recovery option, see pages 5-7 of the document entitled Microsoft 365 - Student Login Tips and Troubleshooting

 

I am trying to change my password but I am getting an error message.​

If you see an error message that your password cannot be changed, it did not meet the complexity criteria required by NVSD. Please review the password criteria (below) and try again.

  • 10 characters minimum
  • Requires 3 out of 4 of the following:
    • Lowercase characters
    • Uppercase characters
    • Numbers (0-9)
    • Symbols (for example, !, $, #, %)
  • ​Not contain the user's account name (e.g. 12345)
  • Cannot re-use the last 3 passwords you used previously​

 

I changed my password and now I am unable to sign in to district applications (Teams, Outlook Mail, etc.) on my web browser.

Ensure you are manually typing login credentials, as your browser/device may have the incorrect credentials saved. If you are still unable to sign in, the issue is likely with the browser's saved cookies / cache data. See the following pages for instructions on clearing browser data, depending on the browser you are using:

I am using a mobile device and cannot connect to the school Wi-Fi. How can I access Wi-Fi as a guest?

From the available wireless options, choose ‘NVSD GUEST’ to connect. You will be re-directed to the login page. Click on ‘I accept the terms’ then click Done.

 

I do not remember my email address, how can I find it?

Please contact your teacher or the school office staff for your district email address.

Coming soon.